MY ITEM HAS BEEN RETUNRED AS 'UNDELIVERED'
Our couriers attempt to deliver three times before returning items back to us as undelivered. If your order has been returned to us, you need to contact us on email@example.com.
TRACKING SHOWS AS DELIVERED BUT I HAVE NOT RECEIVED MY PARCEL
If the tracking is showing as delivered but you have not received it please in the first instance check with your neighbour. If you have still not received your order we will need to contact the courier on your behalf. Please email us with your name, order number and address and we can then look into this for you.
I ORDERED ON SATURDAY FOR NEXT DAY DELIVERY, WHEN WILL I RECEIVE MY PARCEL?
Any orders placed from Friday after 2pm until Sunday will be shipped on the following Monday with a next day service for delivery on Tuesday.
CAN I CANCEL MY ORDER?
You need to contact us via email at firstname.lastname@example.org within 2 hours of having placed your order. Our office opening hours are 10:0 - 17:00 Mon-Fri
CAN I AMEND MY ORDER?
Our processing team work super fast to get all orders processed and dispatched as quickly as possible, therefore we are unable to make any amendments or cancel orders once they have been placed.
We are unable to amend any delivery details once the order has been placed. However if the parcel is yet not shipped from us we can amend address details only.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept PayPal, Visa, MasterCard, Delta, American Express and Maestro. We now also accept KLARNA, Clearpay and Amazon Pay. We are only able to accept one payment type per order.
WILL I KNOW WHEN MY ORDER HAS BEEN DESPATCHED?
Yes, once your order has been despatched from our warehouse you will be sent an email advising you that your order is on its way along with your tracking number.
HOW SECURE IS YOUR WEBSITE?
Information you give us is stored securely using high-level SSL encryption technology - the most advanced security software currently available for online transactions.
HOW CAN I CONTACT YOU?
You can contact us by email at email@example.com. We aim to reply to all emails within 24 hours. Excluding weekends and bank holidays.
WHAT IS THE ADDRESS FOR RETURNS
Please return your items back within 30 days of receipt and in its original condition. Please include the invoice you received with your order and send to:
Unit 1, 105 Brearley Street
I'VE GIVEN AN INCORRECT ADDRESS..WHAT CAN I DO?
If your order has not been dispatched yet, cs will happily amend your address. If your parcel has been shipped already the courier may not be able to change it.
If the parcel has already been delivered to the incorrect address, then unfortunately we are unable to offer a refund for the order.